Vimelo
Support
Help with Vimelo, purchases, privacy, and account or data requests.
Contact support
Email support@gamina.app. We usually respond within two business days.
Include the app name, device model, operating-system version, and a short description of what happened. Do not email passwords, payment-card details, health records, or sensitive media.
Frequently asked questions
Why did a generation look different from my prompt?
Generative models are probabilistic. Follow the feature’s source-image and prompt guidance, then revise inputs or choose a different model.
Are credits refundable after a generation starts?
Review the in-app credit terms shown for the selected model. Contact support with the generation details if a provider error prevented completion.
How do I remove a creation?
Use the delete action in History where available. Contact support for uploaded media or server-side generation records that cannot be removed in the app.
What can I create in Vimelo?
Available tools can generate or transform images, video, music, and text depending on the models currently offered. Each tool shows the inputs it accepts.
How long does a generation take?
Timing depends on the selected model, media length, network conditions, and demand. Keep the request in History and use a completion notification where available.
How do I manage a subscription, credits, or refund request?
Manage subscriptions through the original Apple or Google account. Store refund rules apply to purchases; for a failed generation, contact Gamina support with the request details and do not resend sensitive source media by email.
Purchases
Purchases are managed by the store used to download the app. Use the app’s Restore Purchases action first. For billing, cancellation, or refund questions, use Apple or Google account support.
Privacy and data
Read the Privacy Policy or visit Delete app data for the options configured for Vimelo.